O U R    S E R V I C E S

On this page we discuss what Naples Consulting Service actually does as a business for our independent computer users and local small business owners. This list is not-all-inclusive; more will be added as the business settles and fills niches that other computer repair and consulting companies leave behind.

The topics listed below cover our services in very general terms. For specific details on our services, please call our office at (239) 348-1193.

Installation, Configure & Setup

When you get your first new computer you're faced with a number of first-time issues. Configuring the firewall, dial-up connections, or broadband settings, along with the basic startup questions that are not commonly asked. We breeze through the setup process making sure the settings make sense, and will work well for you. Not to mention we'll unpack and place everything for you.

• Setup New Computers (Plug-in, Configure and Test)

• Move Computers (from room to room - or across town)

• Physically Replace Old PC with a New PC

• Help Purchase a New Computer (DELL Online)

• Help Finding the Perfect Computer For Your Needs

• Setup - Install Peripherals (Printers, Scanners, Cameras)

• Install, Setup and Configure New Software

Onsite Computer Repairs*

We'll come out to your home, or office, to work on your computer issues. Sometimes the biggest annoyance can be cured with a few simple, but well-placed, mouse-clicks. The problem is that most computer-users do not know where to 'click' to resolve these issues. If we come out to your home, or office, and discover the repair solution is similar to the one described above, we'll offer to perform some routine "free" maintenance services for you; we're already sitting in front of your computer anyway, we'll make good use of the time spent sitting there.

We can usually tell you how much a repair service will cost before we begin; after diagnosing the computer, the repair may take a different course. If such a change in repair routes in needed, your technician will explain to you the issue and may need your permission to continue. Only after the diagnostics (which are always free at NCS) can we accurately price out a repair and service call. That's why we 'estimate' the repair costs when you describe your computer problem.

• Diagnose Hardware and Software Problems

• Diagnostic Processes are Always "Free" at Naples Consulting

• Recommend Repair Procedures, and Conduct Repairs

• Physically Install or Remove Hardware

• Acquire (Purchase), Upgrade and/or Replace Internal Parts

• Pickup, or Drop-off Your Equipment

• Process Payment For NCS Services Onsite

*Onsite computer repair currently incurs an 'onsite technician fee' of $35.00 (subject to change)

This fee is necessary whenever a technician is required to go onsite for repair work. Special arrangements can be made to pick-up, or drop off, equipment without incurring this fee. The fee pays for vehicle fuel, and some technician pay, to reach the worksite. Additional distance fees may apply when the worksite is beyond 50 miles from the Naples office. Clients will be informed of the additional distance fee prior to departure from the Naples office.

Payment for all repair services is expected at the time of service completion; please be prepared to write a personal check, have your credit card ready, or have another form of payment ready for processing before the technician departs from your home or office.

In Shop Computer Repairs

A little known fact is that when you turn your PC in for service; you're probably getting more service for your money, than if the technician worked in your home. The technician wants the PC to work noticeably well when returned, so, given that amount of time the PC will 'sit" in the shop, he'll start a number of additional services that he would not normally begin. Chargeable onsite services such as Microsoft Patch Updates, malware software updates and cleaning-up your temporary file storage areas are common practice. "When the tech has time" is key. So, whenever possible, try to have your PC serviced at the shop, you'll get more for your money and you'll save the $35 onsite tech fee too!

• Diagnose Hardware and Software Problems

• Recommend Repair Procedures and Conduct Repairs

• Acquire (Purchase), Upgrade and/or Replace Internal Parts

• Physically Install or Remove Hardware

Avoid the onsite technician fee, by making arrangements to pick-up, or drop-off, your equipment for in-shop service and/or repairs.

Custom Tutoring and Individual Training

Young, or older, persons wishing to learn new computer skills is always commendable. We treat anyone learning new skills with the utmost respect and courteousness. Our tutoring structure is generally limited to three, or less, participants per lesson. We believe classroom and/or 'lecture-type' instruction is not the best way to learn new computer skills, and have found one-on-one instruction to be the best, and most rewarding, intensely-focused tutoring experience available.

You can feel comfortable with your technician, and ask any computer question without worrying about 'sounding stupid'; there are no stupid questions! If you do not know something, it is not your 'fault'. We understand this and want our clients (at every age; 9 or 90) to feel comfortable to ask computer questions; no one will laugh at you, or think any less of you after your question is asked, we are there to answer ALL your questions! This has been found to be 'the most common fear' of people who seek computer tutoring, "worrying that the tutor will think the trainee is stupid."

Learn from one (or more) of the following tutorial subjects:

VERY IMPORTANT INFORMATION: Trainee MUST have a valid and licensed copy of the subject software installed for training; Additional fees apply when 'borrowing' NCS hardware with the appropriate software installed for training/tutorial purposes. You will not be provided with a copy of the tutorial subject software. Each trainee will receive the appropriate training material in the form of an easy-to-understand soft-cover subject book.

When you call to schedule a tutorial session, please be prepared to verify the version of your installed software.

Lessons are delivered in one-of-four methods;

Tutorial Package- A three-hour class in your home, with each user having his/her own PC or laptop, (or borrowing up to two from NCS (additional fees apply) twice per week.

Each participant will receive their own new copy of Learning Microsoft^© Windows, written by H. Lahey, a lined-notebook and ink pen for note taking. The host (homeowner) will receive a coupon worth $50 off any computer-related repair work (w-no expiration date) for their generosity allowing us to use their home for training purposes a few hours per week. Structured and customized tutorial (& payment) plans are available for qualified trainees.  Prior approval is necessary for any restructuring of a tutorial session.

TUTORING: Full-payment is expected BEFORE each training sessions BEGINS

Virus Removal and Prevention

Using Microsoft Windows Defender and other 'free' online software we can help guard your system from viral intrusion, hackers, worms, SPAM, pop-ups and all of the other common Internet threats. Kaspersky also includes Parental Internet Control software built-in. this is the software that is mandatory for our Annual RPM Maintenance and monitoring service. (See R.P.M. for details)

• Virus Removal

• Infection Detection

• Malware Removal Services

• Installation and Configuration of Antivirus Software

• Specializing in Kaspersky Internet Suite v7, and;

• Panda Online Security Suite 2008

Maintenance Plans - Keep Your Computer Running Quick & Smoothly

This is Naples Consulting Service's Prime Business. Other than Hard Drive and Consulting Services, maintenance packages are our primary function. We take great pride in our ability to prevent and limit computer issues using a proactive approach, seeking computer problems rather than just letting them happen and worrying about the consequences then.

While no one can promise a hard drive will never fail - being prepared for failure is part of the Risk Management and Change Management process. Our success relies on our ability to provide high-quality maintenance services and recovery systems to our clients. When we fail to provide that function; we're out of business!

• Annual Maintenance Plans (See R.P.M. for all the details)

• Quarterly Maintenance Plans (RPM but on a 1/4 scale)

• Monitored Subscription Package and Maintenance Plan

• One-Year Virus-Free Guarantee (Using our Software & Maintenance)

• Format Scheduling Plans (Plan to Format Your Computer Every Year - For Security & Fresh OS)

• Malware Protection and Prevention Package (Kaspersky or Panda Software)

• Mobile Fleet Maintenance Packages (Laptops/PDAs) (Complete Maintenance)

With multiple maintenance plans, we're sure you'll find something that 'works' well for you, or your business. We can work with you to layout a custom plan for your organization. NCS is able to conform to most requests when asked to do so.

Hard Drive Services

• Hard Drive Testing

• Data Restoration

• Data Loss Prevention

• Backup Software Plans and Backup Schedule Plans

• Remote and Off-Site Backup Plans

• Data Recovery Services (After the Disaster)

• Drive Benchmarking

• Format and Reinstall the Windows Operating System

• Hard Drive Disposal Service (securely wiping drive of data, then physically destroying the drive)

• Operating System Upgrades XP to Vista

• Operating System Downgrades Vista to XP

• Complete Driver Update (Use software to determine latest version of device drivers, and install the latest drivers on your computer or laptop.

System Optimization Services

Using patented, tested and Trusted software, we repair Registry misconfigurations and outright problems. Eliminating unused three-digit extensions, additional Fonts, and other important clutter locations, that ultimately slow-down the overall performance of your PC or Laptop.

• Speed-up Your Aging and Slow Computer

• Clean-up and Speed-Up Services

• Optimize Your Software and Make Your Computer Efficient

• Fragmentation Analysis and De-fragmenting Drive

• Optimize Wireless Communications and Devices

We offer communication solutions for Wireless optimization, including possible home lighting fixtures and microwave ovens that may pose transmission and reception problems for your wireless network. There are several solutions around these issues, schedule an appointment to find-out if your home or office is restricting your wireless communications internally.

Children and Protection from the Internet

Children who surf the Internet unsupervised are left at the mercy of child predators, identity thieves, social engineering scams and other well-documented Internet threats. Using a triple combination of Software Protection, ICRA3 Rating Bureaus and Personalized Child Tutoring geared towards teaching your children about the threats that lie online, while managing the task of not to instilling fear of going online into younger children.

The Internet can be a useful tool to open the wonders of the universe, from the NASA shuttle launches and online MARS photography, to video from the bottom of the Pacific underwater thermal vents and the creatures that live near them are fascinating. Unfortunately, with the natural wonders and tiny sea-creatures, comes the "slime of humanity", those using the Internet to target young children for the obscene.

NCS has made a personal commitment to help parents combat the dark influences of their online connections. Naples Consulting purchases Family-Friendly Web Protection software and offers them to parents of young children at 75% off MSRP. We will install and configure the protective software at no additional charge*. Hopefully, Naples Consulting Service can help prevent a bad thing from happening to someone out-there. Ask about our Family-Friendly Web-Protection Software.

• Internet Access Restrictions

• Time Online Limitations

• Who Can Use The Computer? Settings Access Restrictions

• Surfing Restrictions & Website Banning

• Keystroke Logging and Activity Monitoring Systems

*Onsite Tech charges may still apply.

Consulting Services

We are well-versed in data protection, recovery and risk management. Simply put, "what would you do if you lost all of your client data, email & phone numbers, current and past billing information, including tax information; knowing you did not have a current and up-to-date backup of such data, right now?"

Finding the nearest window is not an option! We'll walk you through the benefits of Risk Management, Documenting Change Management, Preparing your company's Disaster Recovery Plan and go over your current data back-up solution. As well as an overall on location security analysis and virtual penetration tests that identify internal and boarder security measures.

• Risk Management (Advice For Business Continuance)

• Real-time Content Management

• Disaster Recovery Planning Services

• Data-Loss Prevention Planning

• Hurricane and Extreme Weather Planning

• Security Concerns (Onsite & Virtual-Testing & Reporting)

• Change Management Implementation

• Back-up Solution Pre-Planning and/or Implementation

• Asset Management Implementation

• Focused Research and Product Testing

• Ergonomics and Worksite Observation Advice

Physical and Virtual Security

• Losing Your Client Data Is Not An Option!

• Firewall Configuration and Maintenance

• Physical Location Security

• Electronic Door Locks

• Electronic Monitoring Devices

• Security Systems

• Monitored Security Systems (Brinks^©, ADT^©, etc)

• CCTV and Continuous Recording Devices

• Security Camera Systems

• Random Security Testing Services

• Mobile Fleet Security

• Laptop Recovery, Lo-Jack^© and Criminal Investigation Assistance

• DMZ Zone Creation and Implementation

NOTE: NCS does not provide monitored and active security systems; but can setup a home security system that can be remotely monitored by a security company such as Brinks^© or ADT^©

The Dreaded Necessary Paperwork and About Regaining Security Controls

We have experience 'taking-over' previously maintained businesses, where the IT Department walked-off with all the network and business documentation, along with the list of employee remote access codes. We specialize in emergency security measures - locking down a small business, in almost record time (2 seconds).

We use Ethical Hacking abilities and other 'Hack tools' to our clients' benefit. Re-establishing connections to servers without passwords, gaining access to company Access Points using default hardware passwords and regaining control of 'out-of-control' networks and internal machines.

Our success rate is about 81% - 84%, failing only the 'most-hardened' and secured servers. Once control is regained, we can map your business network and provide all (or mostly all) of your missing security information. Pass-codes & Encryption Information, as well as re-securing security borders with fresh information to thwart additional attacks by previous employees.

• Network Discovery and Documentation

• Network Diagramming

• Software Licensing and License Compliance

• Insurance Asset Documentation (Hardware Inventory)

• Ethical Hacking Tools & Abilities

• Recover Lost or Forgotten Pass Codes

• Regain Control of Internal Security Systems After Disgruntled Employees have left their mark.

Wireless Technology

We work with any wireless technology; from wireless keyboards and mice, to Ad-Hoc Wireless Routers and Access points to Bluetooth devices and integrated hand-held devices.

• Installing, Configuring and Repair Wireless Networks

• Wireless Keyboards and Mice

• Problems with Wireless Devices and Communication

• Signal Boosters and Repeaters

• Access Points (configure/reconfigure/reset/remove/test/etc)

• Ad-Hoc & Infrastructure Wireless Systems

• Wireless Printing / Print Servers / Printer Pooling

• Wireless Routers - Configure/Reset/Install/etc.

• DSL / ADSL / Cable Modems / Other Routers Too!

Printing, Scanning and OCR Software / Paperless Offices

We help maintain your printing equipment through regular cleaning and minor part replacement, even toner orders, delivery and installation, if requested.

Looking for a Paperless Document Management System? We can help implement the hardware and software necessary to allow conversion from paper to paperless. We cannot do the actual conversion processes, due to the lack of personal resources at such large levels needed to properly convert, say, over a weekend.

• Finding the Right Printer, or Scanner, For Your Needs

• Setup, Configure & Test OCR and Scanner Combinations

• Laser, BubbleJet or InkJet Maintenance and Repairs

• Toner Ordering, Delivery, Installation and Scheduling Services

• Basic Device, Pre-Scheduled Maintenance Service

Dispelling Internet Myths / Urban Legends

Nothing 'urks' us more than getting an email from Nigeria asking for our banking information; in order to transfer 50 million from a private account into the US banking system! there are so many Urban Legends out there that need to be stopped. Please check with websites like www.snopes.com before forwarding any suspect 'Urban Legend' onto friends, family and colleagues.

THANK YOU!

For further information, questions or comments, regarding any service, or product, listed on this, or any other NCS page, please contact Jerry Landry II, directly via email at: jerry@naplesconsulting.com or by phone at: (239) 348-1193 during normal business hours: 7a-7p-7d / 365!

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NOTE: Naples Consulting does not prefer any hardware over another. We will work with your existing equipment. Service and maintenance plans do not differ due to make or model; however, NCS reserves the right to refuse service on devices that are considered "out-of-scope", dangerous and/or hardware that lies beyond the technical expertise of NCS technicians. Business Owners generally would not want any technician servicing a device that they know nothing about, anyway.

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