OUR R.P.M. SERVICE

Features with Paid Annual Subscription

R.P.M. Stands for Remote Process Monitoring. To our clients, RPM means ‘speed and efficiency’. RPM is the best desktop management and monthly maintenance service we offer. New RPM subscribers experience a whole new level of personalized services geared to lessen, if not eliminate, all their computer issues. Users can now work confidently knowing we are monitoring their computers’ vital signs, looking for abnormalities and other potential system problems.

Proactive vs. Reactive. We proactively “search out” potential problems, rather than waiting for a problem to occur before effecting repairs. It is this proactive searching technique that sets us apart from our closest competitors. When your system encounters a problem, we are notified via electronic messaging. This prompts us to investigate the reported error codes from the event. From there, we navigate the possible resolutions, finding the most appropriate response and acting on it quickly to resolve the problem. It’s this level of immediate attention that our customers have come to enjoy throughout the year. Most of our clients rarely experience computing issues throughout the entire year.

Updates, Patches and Special Attention. We make sure your system has the very latest Microsoft patches and updates, the best and up-to-date antivirus definitions and firewall software available. We actively monitor the Internet for new and updated software. The best of the best! When we think a product has met, or exceeded our expectations, we offer our findings to our clients. They have the choice to have the software installed on their machine while we continue to evaluate the results. Sometimes software is so useful, we will integrate it into our base-level software package that is installed onto each of our subscribed machines. Our initial installation package was gathered in such a manner, and is installed on the very first day of the subscription period.

Remote Process Monitoring (RPM)

Security, Testing & Threats. Our monitoring software is extremely safe. Access to your machine, when necessary, while web-based, requires special licensed and proprietary software, access and location codes, along with a minimum 9-digit password using upper and lowercase letters, numbers and special characters; and changes every 90 days. The real-time reporting feature uses a normal outbound-only SMTP protocol to inform the NCS office of your computing problems; only transmitting the name of the machine, the error code(s) and a very brief description of the state of the computer in each transmission. No sensitive information ever leaves the client PC.

When we initiate a remote session with your machine, the connection software uses a 256-bit encryption for the session’s security; which is double what today’s international banks require for online banking transactions. With the session that secure, the software is guaranteed to be very safe.

World-Wide Services. Because our system is web-based, we can assist you where ever you travel, inside or outside of the United States; as long as you have access to the Internet, we can help you with critical issues. Corrupt system drivers, inadequate power problems that sometimes cause drive-write issues, to a new virus warning that Kaspersky, or Panda, has identified. Know that you are no longer all alone in your computing ‘zone’; we can assist you world-wide in your travels.

RPM Package vs. Regular Onsite Services. For a fraction of regular service prices, RPM subscribers are getting literally thousands of dollars worth of personalized computing services. We are dedicated to meeting our client’s needs and we will go out of our way to make sure you are completely satisfied. We offer service and support 12 hours each day, 7 days a week. Naples Consulting Service is a proud member of the West Florida Better Business Bureau, having been accredited in early July 2008; easily meeting their very high quality business and customer service standards.  

We say to our clients that we work behind the scenes on your computer and that the software we use will not interrupt their 'quality of computing'; we know what that means because we use the software day-in-and-day-out, it never occurred to us that our clients wouldn't have a clue what we were talking about when we said 'behind the scenes'. So to clear up that foggy area of 'behind the scenes' we have provided a few 'screen-shots' of actual client computer reports below. We understand that you will not be able to fully appreciate the scope of the software we use; but thought it would be nice to share with you an explanation of 'behind the scenes'! (see 10-13 for the 'main dashboard' screenshots)

RPM SERVICE SCREEN-SHOTS

We are providing these screen-shots to help everyone understand what it means to 'work on your computer while you're working on it too'.

(Click on each picture to see the image full-size.)

RPM Itemized List of Services

(1) Kaspersky Internet Protection Suite v7; Software installed and configured; includes a new CD and one-year license.

(2) Our One-Year Virus-Free guarantee; if a virus somehow infects your PC, we will repair your computer software for free.

(3) Eleven (11) Monthly 'Speed-up & Clean-up’ sessions; our most noticeable and requested service.

(4) Two pre-paid onsite visits; covers any connection (or disconnection) issues, or for onsite diagnostic needs.

(5) Complete Microsoft Patch and update management; never worry about those darn updates and patches again.

(6) Unlimited Support Desk for Microsoft-based problems; covers all OS System issues and software related questions.

(7) Receive 24/7/365 real-time electronic system monitoring; when you receive a computer error, we are notified electronically.

(8) Managed security system and firewall; we’ll manage your firewall white/black lists, friendly emails and spam.

(9) Preferential service treatment; receive top-of-the-list treatment when your computer requires repairs.

(10) Reduced tutorial sessions on specific sessions; receive free tutorials when you pay the ‘onsite tech fee’.

(11) Complimentary onsite initial service call and clean-up; we’ll come out and fix any software-related problem your PC is experiencing on the first day of your subscription. Viruses, slowness, junk files or messed up system settings, it doesn’t matter, and we’ll repair it all to start you off with a nice fresh, quick and problem-free computer!

(12) Built-in remote connection capabilities; (with your permission) we can walk-through steps to help you, by watching your screen and working directly with you. We can see what you see, on your computer screen and guide you through your problem.

(13) Remote access support; once you’re a subscribed member of the NCS community, we can connect to your computer very quickly to aide with your computing issues – the average connection time is under 30 seconds.

(14) Reduced repair rates, if your computer requires additional repairs, never pay full-price during your subscription period.

(15) Daily review of your computers’ Event Logs, proactively looking for anything that could pose a problem for your computer.

(16) World-wide remote support. When traveling with your subscribed laptop; because our remote software is web-based, we can assist and service your computer wherever you may be in the world (as long as you have Internet connectivity).

(17) Support for Microsoft Office Suite (2003 thru 2007); unlike most Tech and computer repair companies; NCS supports Microsoft Office software. Assisting you with ‘headers & footers’, ‘page numbering’,’ auto-correct’ and all other Office software.

(18) Complete hardware and software documentation report; when you become a paid subscriber, our software takes a ‘snapshot’ of your software and hardware. We can tell if, or when, a program has been installed, or uninstalled. Whether there is a valid software license or not, and if your hardware is upgraded, or stolen from your machine. This report is valuable for insurance replacement information, as well as software compliance issues.

(19) An optional upgrade; Uninterruptible Power Supply units (UPS’es) with automatic-shutdown software, switch on when the normal home electricity switches off, providing further protection for valuable data; with Florida summertime lighting, FPL ‘zap-caps’ and cheap surge-suppressors are not enough – installing uninterruptible power supplies allow you to work-through power flickers and minor power shortages and spikes. Offered as an upgradeable option for our RPM clients only; Ask about your special price for this deal.

(20) An optional upgrade; Remote and offsite backup storage capabilities; with our remote access, we can offer remote and offsite backup services for specific folders or files. Maximum of 1Gb of backup information. Additional storage available at additional costs. Offered as an upgradeable option for our RPM clients only; Ask about your special price for this deal.

(21) An optional upgrade; Complete backup package – software and hardware provided. Installation and management also included in this service package. Offered as an upgradeable option for our RPM clients only; Ask about your special price for this deal.

Engineer Jerry Landry, has been repairing computers for nearly 17 years, (since 1992). He has been employed as a computer repair technician, network administrator, service desk administrator, senior engineer and webmaster for the Naples Chamber of Commerce and a large Florida law firm, Fowler White Boggs Banker, PA.

Mr. Landry was employed at a digital forensic lab and ‘cutting-edge’ computer service and technology-advising firm before starting out on his own in November 2006. He has attained Microsoft’s highest accreditation, the MCSE (or Microsoft Systems Engineer), along with a handful of other notable certifications, proving his competency in the computer repair sector, hardware diagnostics and a technical familiarity for business consulting, risk and content management as well as in an advisory capacity.

With a new perspective on customer service - Mr. Landry has set-out to change the onsite and remote computer repair industry, by providing unsurpassed technical service and friendly analogies to help the average computer user and small-business-owner alike, understand today’s complex computer systems.