Why Choose Us Over a Large Electronic Superstore? It's the personalized service, individual repair experience and general trust, our extended business hours, quality work and everyday low prices, that keep our customers coming back. The electronic superstores end up treating everyone like a number; they simply cannot compete with the one-on-one service that we always provide.

Personalized Service. We know our customers are counting on us to properly fix their computer on every visit. You can speak directly with the engineer that will be working on your computer and provide information without a middleman, or trying to explain your electronic problem to a teen-aged clerk. It's this type of one-on-one family service the super-marts cannot provide. We cater to the individual users needs. Which may only require a small amount of help in a particular area of that persons job. Or, it could be extensive training on Headers & Footers in Word. Mastering Word or Excel can be quite a challenge; but with the proper support (and a bit of patience) one can master those programs to then move on to bigger and better topics. No matter where you are in the "learning curve", we can help you get to the end at your pace.

Trust. You will always know who is working on your computer and you can trust NCS with any personal information that may be gleaned while in the process of a computer repair. We have a very strict personal and privacy policy. Your technician is not judgmental; we realize that computer users are human, sometimes purposely visit 'unsavory' websites and make noticeable mistakes. You should never feel embarrassed in front of your technician, or tutor. It is this professional attitude that keeps our clients coming back when they have problems.

Price. Super-low prices have always been our 'trademark'. We pride ourselves on beating the other shops' discount prices. Their sales price is consistently 20% more than our everyday prices! Should one of our competitors advertise a 'deal' that is lower than our everyday price, simply bring in their printed advertisement, and we'll meet or beat their advertised price! The graphic below compares some of our more popular 'packages' of service with those of our competitors;

As you can see, we can save you money, on average 76% of your total repair costs, simply by doing business with us. At NCS we have a very low overhead, little held in stock and no super- sized cooling bill or rental space in a strip-mall, so we can pass those savings onto our customers. Quality Work by Qualified People. Senior Engineer Jerry Landry II, is a skilled Network and Systems Engineer, certified by Microsoft's highest accreditation, the MCSE (Engineer) certificate; also earning Microsoft's Office User Specialist (MOUS) by successfully scoring on several exams to which he is a certified Expert in MS Word and MS Excel; he has passed all of the grueling Microsoft Certified Professional Exams, focusing on system security and firewall technologies; and he is a certified CompTIA A+ hardware technician.

Naples Consulting is legally certified to install Microsoft Operating Systems onto blank drives with block authentication codes as a Microsoft Certified System Builder (MCSB; now called a "Microsoft Partner"). Among other technology groups we are a member of IEEE's review board for electrical RFC's. The company is legally authorized to bundle Acrobat Products, Kaspersky and Google products onto new or blank hard drives. Mr. Landry has attended International College of Naples (now Hodges University) studying the Cisco's proprietary router Operating System software. He has attended countless seminars and on-line workshops (webinars) to stay on top of the latest technologies. Currently he is studying the latest white papers and webinars regarding Web 2.0 and protecting users in the future using positive-based computer protection over the current negative-based protection models. The next wave of virus, adware, malware creators are learning how to abuse Microsoft and other top-producing software companies right now (the next generation of hacker & thinkers). Learning how to improve the user experience while protecting our users in the future from positive-based attacks, is interesting to say the least, challenging to most. He also finds the time to volunteer at the Collier County Domestic Animal Shelter on some weekends and at canine fundraising events. (but not so much this winter '08)

Conclusion. Consider these points: you are only one of hundreds of customers large super-stores need to service every day. your computer is only one of those computers and everyone wants their PC back 'yesterday'. you never know who is actually working on your computer, and are they really qualified? could a simple initial repair be complicated by an inexperienced tech routing around inside your PC? you never know who is looking at the valuable stockpile of personal information on your computer. Can you trust they will not look, copy or use that information without your knowledge? if your privacy is somehow breached, how would it get resolved at a large store with many techs? are misdiagnosis's made by under-qualified employees costing you money? are their diagnosis decisions based on commission? Or are they truly interested in helping you? what are the 'personal goals' of the superstores top repairing employee, if not based on commission? truly think why you are trusting your computer repairs at that particular store; is the reasoning valid?

Naples Consulting Service . . . Honest, Qualified, Professional and Personalized one-on-one service that you can always trust . . . that's Naples Consultings' Service!

- Jerry Landry II, MCSE Systems Engineer & Owner

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